Thank you for choosing our courses on Gamification and AR/VR Advertising! We are committed to providing the best learning experience for our students. However, we understand that sometimes things don’t go as planned. Please review our refund and return policy below to ensure you are fully informed.
1. Refunds for Online Courses
We offer a 30-day money-back guarantee for all our online courses. If you are not completely satisfied with the course, you may request a full refund within 30 days of your purchase.
- Eligibility for Refund: To be eligible for a refund, you must have completed no more than 30% of the course content.
- How to Request a Refund: If you wish to request a refund, please contact our support team at support@karlinad.live within 30 days of your purchase. Be sure to include your order number and the reason for the refund request.
- Refund Process: Once your refund request is received, we will process it within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
2. Cancellations
If you wish to cancel your course enrollment before the course starts, please reach out to us as soon as possible. Cancellations before the course begins are eligible for a full refund.
- How to Cancel: Contact us at support@karlinad.live to cancel your enrollment and request a refund.
3. Refunds After 30 Days
Unfortunately, we cannot offer refunds after 30 days of the purchase date. Once the 30-day period has passed, you will no longer be eligible for a refund. However, we are always happy to hear your feedback, so feel free to reach out to us with any concerns.
4. Exceptions
We reserve the right to refuse a refund in the following cases:
- If you have completed more than 30% of the course content.
- If the course materials have been accessed or downloaded extensively (such as downloads or copies of files).
5. Course Transfers
In the event that you cannot complete a course, we do not offer transfers to other courses, but we are happy to assist you in rescheduling if necessary.
6. Refund Processing Times
Refunds will be processed as quickly as possible. Please allow up to 7 business days for the refund to be reflected on your payment account. The exact time may vary depending on your payment method and the financial institution.
7. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, feel free to contact our support team at support@karlinad.live. We are here to assist you!